Terms of Service

Welcome to SuperApp

These Terms of Service (the “Terms”) form a binding agreement between you and SuperApp, Inc. (“SuperApp,” “we,” “us,” or “our”). They govern your access to and use of our websites, applications, communications features, artificial-intelligence features, shared workspaces, files, documents, presentations, spreadsheets, interactive artifacts, connectors, and other products and services that link to these Terms (collectively, the “Services”).

If you use the Services for a company, organization, or other legal entity, you represent that you have authority to bind that entity. In that case, “you” includes both you and the entity. If your organization has entered into a separate written agreement with SuperApp that covers your use of the Services, that agreement controls to the extent of a conflict with these Terms.

Agreement, Scope, and Eligibility

1.1 Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use the Services. The Services are not directed to children. By using the Services, you represent and warrant that you satisfy these requirements and are not prohibited from receiving the Services under applicable law.

1.2 Authorized users

If an organization provides you access, you may use the Services only within the scope authorized by that organization and these Terms. You are responsible for ensuring that information you submit about yourself, your role, and your organization is accurate.

1.3 Additional policies

Our superapp-privacy-policy.document, usage or acceptable-use policies, product-specific terms, order forms, and in-product disclosures may also apply. Those materials are incorporated into these Terms by reference when they are presented to you or made available through the Services. If product-specific terms conflict with these Terms, the product-specific terms control for that product.

1.4 Geographic availability and compliance

The Services may not be available in every country or region. You may use the Services only where legally permitted and must comply with all laws applicable to your use, including sanctions, export-control, privacy, intellectual-property, consumer-protection, and industry-specific laws.

The Services and AI Features

2.1 What SuperApp provides

SuperApp combines real-time collaboration, access to AI models and tools, and collaborative creation of finished work. Features may include channels, direct messages, shared threads, workspaces, drives, files, comments, revision history, documents, presentations, spreadsheets, interactive artifacts, research, automations, and integrations with third-party services.

2.2 AI-generated content

You may provide prompts, messages, files, instructions, data, or other material to the Services (“Input”), and the Services may return text, images, media, analyses, code, documents, tool results, or other material generated or transformed with artificial intelligence (“Output”). Output is probabilistic. It may be incomplete, inaccurate, offensive, outdated, non-unique, or unsuitable for your purpose.

You are responsible for evaluating Output before using or sharing it. You must use appropriate human review, testing, and professional judgment, especially for legal, medical, financial, employment, housing, education, insurance, credit, public-safety, or other high-impact decisions. Output is not a substitute for advice from a qualified professional.

2.3 Models, tools, and routing

The Services may route requests among models, tools, and providers based on capability, availability, user selection, performance, safety, cost, or other operational considerations. A single request may use multiple providers or tools. Model availability and behavior can change without notice, and we do not guarantee access to any particular provider, model, version, feature, or result.

2.4 Actions and automations

Some features can take actions, run code, create or modify files, retrieve current information, or interact with connected services. You are responsible for reviewing requested actions and maintaining appropriate permissions and safeguards. The Services may require confirmation before certain consequential actions, but you should not rely on confirmation prompts as your only control.

2.5 Beta and experimental features

We may identify features as beta, preview, early access, experimental, or evaluation features (“Beta Features”). Beta Features may be changed, suspended, or discontinued at any time and may contain errors or have reduced security, availability, support, or functionality. You use Beta Features at your own risk.

Accounts, Workspaces, and Collaboration

3.1 Account registration and security

You must provide accurate, current, and complete registration information and keep it updated. You are responsible for safeguarding credentials, authentication methods, recovery information, and devices associated with your account. Do not share credentials or allow another person to impersonate you. Notify us promptly at the support contact listed in Section 18 if you suspect unauthorized access or a security incident.

3.2 Responsibility for account activity

You are responsible for activity conducted through your account to the extent permitted by law, including activity by anyone you authorize. You must not bypass account limits, create accounts by automated means without permission, or use another person’s account without authorization.

3.3 Workspaces and administrators

If you join or use an organization-managed workspace, the workspace owner or administrator may control membership, roles, access, retention, exports, connected services, billing, and other settings. Administrators may access, disclose, restrict, transfer, or remove content and accounts within the workspace as permitted by the organization’s agreement and applicable law. Your organization—not SuperApp—is responsible for its internal administration and instructions.

3.4 Shared spaces and external collaborators

Channels, threads, documents, files, drives, and other collaboration spaces may include people outside your organization. Before posting or sharing, confirm the audience and permissions. Content shared with another person may be copied, downloaded, exported, or further disclosed by that person. We are not responsible for another user’s use of content you choose to share.

3.5 Communications

You agree that we may send service, security, legal, billing, and account communications electronically. Marketing communications are subject to your choices and applicable law. You are responsible for maintaining a current email address and for reviewing notices delivered through the Services.

Your Content, Output, and Sharing

4.1 Your Content

“Your Content” means Input, Output, files, messages, comments, documents, media, and other material you submit to, create with, or store in the Services. As between you and SuperApp, you retain your ownership rights in your Input. Subject to applicable law and third-party rights, we assign to you any rights we may have in Output generated for you.

4.2 Rights you grant to SuperApp

You grant SuperApp and its affiliates a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, display, format, modify, and otherwise use Your Content only as reasonably necessary to provide, secure, maintain, support, and improve the functionality of the Services; comply with law; enforce these Terms; and follow your settings and instructions. This license lasts only as long as necessary for those purposes, subject to legally required retention and routine backup cycles.

4.3 Sharing and collaboration permissions

When you share Your Content with other users or make it available through a channel, workspace, link, public setting, or collaborative feature, you authorize SuperApp to make that content available according to your selected permissions. You also grant the recipients a non-exclusive license to access, use, reproduce, modify, comment on, and redistribute the content to the extent allowed by the feature, your permissions, and applicable law. You are responsible for selecting appropriate access settings.

4.4 Your representations

You represent and warrant that you have all rights, permissions, notices, and lawful bases needed to submit and use Your Content and to grant the rights in these Terms. Your Content and use of it must not violate law, these Terms, or another person’s rights, including intellectual-property, confidentiality, publicity, and privacy rights.

4.5 Model training and service operation

SuperApp does not use Your Content to train the general-purpose AI models offered through the Services. We may process Your Content to provide requested features, maintain security and reliability, prevent abuse, troubleshoot, comply with law, and improve non-model product functionality. When a request uses a third-party AI provider, relevant content may be transmitted to that provider to generate the requested result, subject to contractual and technical safeguards intended to restrict provider use. Additional details may be described in superapp-privacy-policy.document or enterprise documentation.

4.6 Output may not be unique

Because AI systems generate responses based on patterns and context, other users may receive output that is identical or similar to yours. Rights assigned to you do not extend to another user’s content, third-party material, or elements that cannot legally be owned.

Acceptable Use and Safety

5.1 Prohibited conduct

You may not use the Services, or help another person use the Services, to:

1. violate applicable law or another person’s rights;
2. create, upload, distribute, or facilitate unlawful, fraudulent, deceptive, defamatory, harassing, threatening, hateful, exploitative, or privacy-invasive content;
3. sexually exploit or endanger children, create or distribute child sexual abuse material, groom minors, or otherwise harm minors;
4. promote or facilitate terrorism, violent extremism, human trafficking, self-harm, or credible threats of violence;
5. develop, acquire, deploy, or meaningfully facilitate malware, credential theft, phishing, unauthorized surveillance, destructive cyber activity, or unauthorized access to systems or data;
6. impersonate another person, misrepresent affiliation or authority, deceive people about the origin of content where disclosure is required, or engage in fraud or manipulation;
7. infringe intellectual-property, confidentiality, publicity, privacy, or other rights;
8. make automated or high-impact decisions about individuals in violation of law or without appropriate notice, authorization, testing, oversight, and opportunity for review;
9. extract data, scrape, crawl, benchmark, probe, or access the Services by automated means except through features or interfaces we expressly authorize;
10. reverse engineer, decompile, discover source code or underlying components, circumvent technical restrictions, defeat safeguards, or interfere with the integrity, security, availability, or performance of the Services, except to the limited extent such restrictions are prohibited by law;
11. use the Services or Output to develop or train a competing general-purpose model or service, except with our written permission; or
12. resell, sublicense, rent, lease, or provide the Services as a service bureau unless authorized by a separate written agreement.

5.2 Content and safety enforcement

We may use automated and human review, rate limits, filtering, warnings, feature restrictions, content removal, account suspension, or other proportionate measures to protect users, third parties, and the Services. We may preserve and disclose information when reasonably necessary to comply with law, respond to valid legal process, address emergencies, investigate abuse, or enforce these Terms.

5.3 Reporting concerns

If you believe content or conduct on the Services violates these Terms or applicable law, report it through the in-product reporting tools or the support contact in Section 18. We may not be able to disclose details about an investigation or enforcement decision.

Connected Services and Third Parties

6.1 Connected services

The Services may let you connect accounts, retrieve information from, or take actions through third-party products and services (“Connected Services”). You authorize SuperApp to access and use Connected Services only as needed to follow your instructions and provide the requested functionality. You are responsible for obtaining all necessary permissions and for the accuracy, legality, and scope of those instructions.

6.2 Third-party terms and availability

Your use of Connected Services is also governed by the third party’s terms and privacy practices. SuperApp does not control and is not responsible for a third party’s services, content, acts, omissions, availability, security, or changes. A Connected Service may limit, suspend, or revoke access at any time, which may cause a SuperApp feature to stop working.

6.3 Third-party AI and information sources

Output may incorporate or be based on information returned by third-party AI providers, websites, databases, APIs, or other sources. References, citations, links, and retrieved information may be incomplete, inaccurate, changed, unavailable, or subject to separate rights and terms. You are responsible for confirming material information and obtaining any rights needed for your use.

6.4 Third-party beneficiaries

Except as expressly stated in Section 16 for application-store providers, these Terms do not create third-party beneficiary rights.

Paid Services, Renewal, and Cancellation

7.1 Plans and charges

Some features require payment (“Paid Services”). Prices, included usage, limits, billing intervals, and applicable taxes are disclosed at purchase or in an order form. Unless stated otherwise, charges are in U.S. dollars. You authorize us and our payment processors to charge the payment method associated with your account for amounts due.

7.2 Subscriptions and automatic renewal

If you purchase a subscription, it will automatically renew for successive periods of the same length unless you cancel before the renewal date. Before purchase, we will disclose the recurring nature of the charge, the amount or basis for calculating it, the billing frequency, and how to cancel. Renewal charges will be at the then-current price disclosed to you, subject to notice required by law.

7.3 Cancellation

You may cancel a subscription through the account or billing settings made available for the purchase, or through the applicable application store if you subscribed there. Cancellation stops future renewals but ordinarily does not immediately end access; you may continue using the Paid Services through the end of the paid billing period unless stated otherwise. Deleting an application or ceasing use does not by itself cancel a subscription.

7.4 Refunds

Except as required by law, stated in a written refund policy, or expressly agreed by SuperApp, fees are non-refundable and non-creditable, including for partial billing periods, unused capacity, or account termination for violation of these Terms. Purchases made through an application store are subject to that store’s refund rules.

7.5 Trials, promotions, and usage limits

Trials and promotions may be subject to additional terms and may be modified or ended as permitted by law. If a trial converts to a paid subscription, we will disclose that fact and the applicable charge before enrollment. We may enforce plan, storage, rate, seat, model, or usage limits and may offer you the option to purchase additional capacity.

7.6 Taxes and payment disputes

You are responsible for applicable sales, use, value-added, withholding, and similar taxes, excluding taxes on SuperApp’s net income. You must notify us promptly of a billing issue. Nothing in this Section limits rights that cannot be waived under applicable consumer law.

SuperApp Intellectual Property

8.1 Ownership of the Services

SuperApp and its licensors own the Services, including the software, interfaces, design, visual elements, trademarks, logos, documentation, models and tools we develop, and all related intellectual-property rights. Except for the limited rights expressly granted in these Terms, no rights are transferred to you.

8.2 Limited license

Subject to your compliance with these Terms, SuperApp grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services for your personal use or internal business purposes during the applicable term.

8.3 Feedback

If you provide suggestions, ideas, evaluations, or other feedback about the Services (“Feedback”), you grant SuperApp a worldwide, perpetual, irrevocable, royalty-free, transferable, and sublicensable right to use and exploit the Feedback for any lawful purpose without restriction or compensation. This does not grant us ownership of Your Content.

8.4 Open-source and third-party components

Some components of the Services may be offered under open-source or third-party licenses. Those licenses govern the applicable components to the extent they conflict with these Terms.

8.5 Brand use

You may not use SuperApp’s names, logos, trade dress, or other brand features without prior written permission, except for accurate nominative references permitted by law. You may not imply endorsement, partnership, or affiliation where none exists.

Copyright and DMCA

9.1 Copyright policy

We respect intellectual-property rights and expect users to do the same. We may remove or disable access to material alleged to infringe copyright and may terminate, in appropriate circumstances, accounts of repeat infringers.

9.2 Copyright notices

If you believe material available through the Services infringes your copyright, send a notice that includes: (a) identification of the copyrighted work; (b) identification and location of the allegedly infringing material; (c) your contact information; (d) a statement of your good-faith belief that the use is not authorized; (e) a statement, under penalty of perjury, that the notice is accurate and that you are authorized to act; and (f) your physical or electronic signature.

9.3 Counter-notices

If your material was removed due to a copyright notice and you believe the removal was mistaken or misidentified, you may submit a counter-notice containing the information required by the Digital Millennium Copyright Act. We may restore material as permitted by law unless the claimant timely notifies us that it has filed a court action.

Knowingly submitting a materially false notice or counter-notice may create legal liability. Consider consulting counsel before submitting one.

Privacy, Data Handling, and Security

10.1 Privacy Policy

superapp-privacy-policy.document explains how SuperApp collects, uses, discloses, and retains personal information. By using the Services, you acknowledge that data will be handled as described in superapp-privacy-policy.document, product disclosures, workspace settings, and any separate agreement with your organization.

10.2 Service providers and model providers

We may use affiliates and service providers—including hosting, payment, analytics, support, security, communications, and AI-model providers—to operate the Services. We require providers to process data for authorized purposes and subject to contractual obligations appropriate to their role. Relevant Input and context may be transmitted to a selected model or tool provider to complete your request.

10.3 Workspace-controlled data

For organization-managed workspaces, the organization may determine the purposes and means of processing certain data and may instruct SuperApp regarding access, retention, export, deletion, and other controls. Questions about an organization’s practices should be directed to that organization.

10.4 Security

We use administrative, technical, and physical safeguards designed to protect the Services and information we process. No system is completely secure, and we do not guarantee that unauthorized access, loss, misuse, or alteration will never occur. You are responsible for using available security features, safeguarding credentials, configuring permissions, and maintaining appropriate backups or exports for your needs.

10.5 International processing

Information may be processed in countries other than the country where you live, subject to applicable law and contractual arrangements. Enterprise deployment, residency, or transfer terms may be addressed in a separate agreement.

Suspension, Termination, and Data

11.1 Ending your use

You may stop using the Services at any time. You may close an individual account using available account settings or by contacting the support address in Section 18. If your account is managed by an organization, the organization’s administrator may control account closure, access, retention, and export.

11.2 Suspension or termination by SuperApp

We may restrict, suspend, or terminate access to some or all of the Services if we reasonably believe that: (a) you breached these Terms or another applicable agreement or policy; (b) your use creates a security, legal, safety, or operational risk; (c) payment is overdue; (d) suspension is required by law or a third-party provider; or (e) continued provision is no longer commercially practicable. When appropriate and legally permitted, we will provide notice and a reasonable opportunity to cure. We may act without prior notice when necessary to prevent harm, address an emergency, protect the Services, or comply with law.

11.3 Effect of termination

When access ends, your right to use the affected Services ends. Content may remain available to other users if you previously shared it or if it is retained in an organization-managed workspace. Subject to applicable law, workspace controls, and any separate agreement, we may delete or de-identify account data after termination. You are responsible for exporting content you need before access ends. We do not guarantee that deleted content can be recovered.

11.4 Survival

Provisions that by their nature should survive termination will survive, including provisions concerning ownership, licenses already granted to shared content recipients, fees owed, disclaimers, limitations of liability, indemnification, dispute resolution, and general terms.

Disclaimers

We do not warrant that the Services will be uninterrupted, secure, error-free, available in every location, compatible with every device or system, or free of harmful components. We do not warrant that Output will be accurate, complete, current, unique, lawful, or suitable for any particular purpose, or that use of Output will not infringe another person’s rights.

You understand that AI systems can produce incorrect or misleading results and can reflect limitations or biases in data, models, tools, or instructions. You assume responsibility for independently reviewing and verifying Output and for decisions, actions, publications, and consequences based on it.

SuperApp does not control or endorse user content, third-party content, Connected Services, external websites, or the acts or omissions of other users or third parties. Any reliance on them is at your own risk.

Some jurisdictions do not allow certain warranty disclaimers. In those jurisdictions, the disclaimers apply only to the extent permitted by law, and you may have rights that cannot be waived.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF SUPERAPP AND THE OTHER SUPERAPP PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO SUPERAPP FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY; OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

The exclusions and limitations in this Section apply regardless of the theory of liability and even if a remedy fails of its essential purpose. They do not limit liability that cannot lawfully be excluded or limited, which may include liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or violation of non-waivable consumer rights.

Each limitation is an essential basis of the bargain between you and SuperApp. Without these limitations, the Services could not be offered on the same terms.

Indemnification

To the extent permitted by law, if you use the Services on behalf of a business or organization, you will defend, indemnify, and hold harmless SuperApp, its affiliates, and their respective officers, directors, employees, agents, licensors, and service providers from and against third-party claims, demands, proceedings, damages, judgments, losses, liabilities, costs, and expenses—including reasonable attorneys’ fees—arising out of or relating to:

1. Your Content, including allegations that it infringes or violates another person’s rights;
2. your use or misuse of the Services, Output, Connected Services, or shared content;
3. your violation of these Terms, an applicable policy, a separate agreement, or law;
4. your instructions, decisions, or actions taken through the Services; or
5. a dispute between you and another user, collaborator, customer, employee, contractor, or third party.

SuperApp will provide reasonable notice of an indemnified claim and may control its defense and settlement. You will reasonably cooperate. You may not settle a claim in a manner that admits fault by, imposes obligations on, or fails to unconditionally release a SuperApp party without our prior written consent. This Section does not require an individual consumer to indemnify SuperApp to the extent prohibited by applicable law.

Dispute Resolution and Arbitration

15.1 Informal dispute resolution

Before filing a claim, you and SuperApp agree to try to resolve the dispute informally for at least 60 days. A notice must describe the claimant’s name and contact information, the account or relationship involved, the facts and legal basis of the dispute, and the specific relief requested. Notices to SuperApp must be sent by email to legal@superapp.chat with the subject “Notice of Dispute” and by mail to the address in Section 18. We may send our notice to the email or mailing address associated with your account. Any limitations period will be tolled during this informal process to the extent permitted by law.

15.2 Agreement to arbitrate

Except for the matters described in Section 15.3, you and SuperApp agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the relationship between you and SuperApp—including questions about the existence, validity, scope, or enforceability of this arbitration agreement—will be resolved by final and binding individual arbitration. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

The arbitration will be administered by the American Arbitration Association (“AAA”) under the AAA Consumer Arbitration Rules for an individual consumer or the AAA Commercial Arbitration Rules for a business, as applicable, as modified by these Terms. The arbitrator may award the same individual remedies a court could award. Judgment on an award may be entered in any court of competent jurisdiction.

For a consumer, the arbitration may be conducted by video, telephone, written submissions, or in the county where you live, unless the parties agree otherwise. For a business, the arbitration will take place in San Francisco, California, unless the parties agree otherwise. Fees will be allocated under the applicable AAA rules, except that SuperApp will pay fees it is required to pay for this arbitration agreement to be enforceable.

15.3 Exceptions

Either party may: (a) bring an individual action in small-claims court if it remains within that court’s jurisdiction; (b) seek injunctive or other equitable relief in court to prevent actual or threatened infringement, misappropriation, or violation of intellectual-property or confidentiality rights; or (c) seek emergency relief from a court where necessary to preserve the status quo pending arbitration. Government agencies may enforce applicable law regardless of this Section.

15.4 Class-action and jury-trial waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND SUPERAPP WAIVE THE RIGHT TO A JURY TRIAL. EACH PARTY MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER A REPRESENTATIVE PROCEEDING WITHOUT THE WRITTEN CONSENT OF ALL PARTIES.

15.5 Right to opt out

You may opt out of Sections 15.2 and 15.4 by sending an email to legal@superapp.chat within 30 days after you first accept these Terms. The subject must be “Arbitration Opt-Out,” and the notice must include your full name, the email address associated with your account, and a clear statement that you want to opt out of arbitration. Opting out will not affect any other part of these Terms or any arbitration agreement you previously accepted and did not timely opt out of.

15.6 Severability and changes

If the class-action waiver is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and decided by a court after all arbitrable matters are resolved. If another part of this Section is unenforceable, it will be severed and the remainder will remain effective, except where severance would permit class or representative arbitration. If we materially change this Section after your acceptance, you may reject that change by written notice within 30 days after it takes effect; the prior version will govern covered disputes between you and SuperApp.

Mobile Applications

16.1 Application stores

If you download a SuperApp mobile application through Apple’s App Store, Google Play, or another authorized distributor (each, an “App Provider”), you also agree to the App Provider’s applicable terms. These Terms are between you and SuperApp, not the App Provider, and SuperApp—not the App Provider—is responsible for the application and its content, subject to these Terms.

16.2 Apple-specific terms

If you obtained the application from Apple’s App Store, you acknowledge that: (a) Apple has no obligation to provide maintenance or support; (b) if the application fails to conform to an applicable warranty, you may notify Apple and Apple may refund the purchase price, if any, and, to the maximum extent permitted by law, Apple has no other warranty obligation; (c) Apple is not responsible for addressing claims relating to the application, including product-liability, regulatory, consumer-protection, or intellectual-property claims; (d) you are not located in a country subject to a U.S. government embargo and are not listed on a U.S. government restricted-party list; and (e) Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce this Section against you.

16.3 Device permissions and updates

Mobile features may request access to device functions such as notifications, camera, microphone, photos, files, contacts, or location. You control these permissions through your device settings, but disabling them may limit functionality. We may provide updates, and some updates may be required for continued use, security, or compatibility.

Changes to the Services and Terms

17.1 Changes to the Services

We continuously develop the Services and may add, modify, limit, replace, suspend, or discontinue features, models, providers, integrations, plans, limits, or content. We may make changes without notice when necessary for security, legal compliance, abuse prevention, provider availability, or operational reasons. When reasonably practicable, we will provide advance notice of a material discontinuation that significantly affects Paid Services.

17.2 Changes to these Terms

We may update these Terms from time to time. The “Last updated” date identifies the current version. If a change is material, we will provide notice through the Services, by email, or by another reasonable method before the change takes effect, except that urgent changes may take effect sooner when required for law, security, safety, or abuse prevention.

If you do not agree to updated Terms, you must stop using the affected Services before they take effect. Your continued use after the effective date constitutes acceptance, except where affirmative consent is required by law. Changes will not apply retroactively to a dispute of which SuperApp had actual notice before the change, unless permitted by law and expressly agreed.

General Terms and Contact

18.1 Governing law and courts

These Terms are governed by the Federal Arbitration Act and, for issues not governed by federal law, the laws of the State of California, without regard to conflict-of-laws principles. For any dispute not subject to arbitration or small-claims court, you and SuperApp consent to the exclusive jurisdiction and venue of the state and federal courts located in San Francisco County, California, except where applicable consumer law requires otherwise.

18.2 Export controls and sanctions

You may not use, export, re-export, transfer, or provide the Services in violation of U.S. or other applicable export-control or sanctions laws. You represent that you are not located in, ordinarily resident in, or organized under the laws of a comprehensively sanctioned jurisdiction and are not a prohibited or restricted party, except to the extent your use is authorized by applicable law.

18.3 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. SuperApp may assign these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, financing, reorganization, sale of assets, or operation of law. Any prohibited assignment is void.

18.4 Entire agreement and order of precedence

These Terms and the policies and additional terms incorporated by reference are the entire agreement between you and SuperApp concerning the Services covered by them and supersede prior or contemporaneous communications on that subject. A separately signed agreement or order form controls to the extent it expressly conflicts with these Terms.

18.5 Severability; waiver

Except as provided in Section 15, if a provision is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain effective. A failure or delay to enforce a provision is not a waiver. A waiver must be in writing and applies only to the specific instance stated.

18.6 Force majeure

SuperApp is not responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, internet or utility failures, cyberattacks, government actions, epidemics, or failures of third-party providers.

18.7 Interpretation

Headings are for convenience only. “Including” means “including without limitation.” The word “or” is inclusive. Electronic records and signatures satisfy requirements for written records and signatures to the extent permitted by law. These Terms will not be construed against either party because that party drafted them.

18.8 Notices

SuperApp may provide notice to you through the Services, by email, or using contact information associated with your account. Legal notices to SuperApp must be sent to legal@superapp.chat and, when these Terms require mailed notice, to the address below.

18.9 Questions

For general questions about these Terms or the Services, contact the support address above. For privacy questions, use the contact method identified in superapp-privacy-policy.document.